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Help centre
Can’t find what you need? Call 0117 496 0482 or email r+brightwell-hello@haggl.ai. We reply to emails within one working day.
How switching works
Timeline, cooling-off and what we do for you.
Moving home
Moving out, moving in, or taking us with you.
Your bills and Direct Debit
Exit fees, renewals and leaving us
Refunds and credit balances
Common questions
How long does switching take?
About five working days from when you confirm, and your supply never goes off. How switching works.
Will you take a payment when I sign up?
No. You set up a monthly Direct Debit after confirming your email, and your first payment is taken after your switch completes.
Are your prices the same in every region?
No. Network costs differ, so every supplier’s prices vary by region. See every region.
Do you supply Northern Ireland?
Not yet. We supply homes in England, Scotland and Wales.
Do I need a smart meter?
Only for EV Nights and Sunshare Export. We fit them free. Smart meters.
Can I pay by prepayment?
We don’t offer prepayment meters yet. If you have one, call us and we’ll talk through your options.
Is my credit balance safe?
Yes. We keep customer credit balances separate from our working capital.