Complaints
If we’ve got something wrong, please tell us. Most complaints are resolved on the first call.
How to complain
- Call 0117 496 0482
- Email r+brightwell-complaints@haggl.ai
- Write to Complaints, Brightwell Energy, Ropewalk House, 9 Gas Ferry Road, Bristol BS1 6UN
What happens next
- We acknowledge your complaint within one working day and give you a named case owner.
- We aim to resolve it within five working days and keep you updated at least weekly.
- If we can’t agree, we send you a written final response.
Free independent advice
Citizens Advice consumer service: 0808 223 1133.
How we’re doing
From April to June 2026 we received 3.1 complaints per 1,000 customers. 91% were resolved within five working days.