Your bills and Direct Debit

We bill monthly from your meter readings. Smart meters send readings automatically; if you don’t have one, submit a reading in your account in the last five days of each month.

How we set your Direct Debit

We take your expected use over the next 12 months, multiply by your tariff’s prices, add any balance you’re carrying and divide by 12. We review it every six months and tell you before any change. You can ask us to change it at any time, and if you build up more than one month’s payment in credit you can ask for a refund, which we pay within 10 working days.

Payment dates

Pick any date from the 1st to the 28th. If a payment fails we’ll try again after five working days and let you know by email first.

Paying another way

Most of our tariffs are priced for monthly Direct Debit. If Direct Debit doesn’t work for you, call us and we’ll set up a payment card or bank transfer at the same prices.

Still stuck? Contact us.