Customer reviews

Switch done in six days, no drama

Signed up on a Sunday evening, had a confirmation email straight away and the switch went through the following Friday. The smart meter carried on sending readings, which my old supplier never managed. First bill matched the quote to within a couple of pounds.

Helen M., Bath · verified customer

EV Nights actually works with my charger

I was worried about losing smart charging. Set the charger schedule to 23:30 and it just works. Six hours at the cheap rate covers my commute for the week. Customer team answered a question about my Zappi settings on the same afternoon.

Rhodri P., Cardiff · verified customer

Friendly and clear, app still a bit basic

Good honest supplier. Bills are clear and they tell you exactly what goes into the standing charge. The app does everything I need but the usage graphs could be better. Would recommend.

Gemma T., Exeter · verified customer

Reply from Brightwell: Thanks Gemma. Half-hourly graphs are coming to the app this autumn. Priya, Customer team

A real person picked up the phone

Rang about a missing reading from my old supplier. Spoke to Jess in Bristol within two minutes, she chased it and called me back the next day. That alone is worth switching for.

Andrew K., Gloucester · verified customer

Export payments every month, not a year later

Our previous supplier took four months to register our export meter. Brightwell sorted it in under three weeks and the credit shows on every bill. Rate is better than we were getting too.

Siobhan R., Swindon · verified customer

Good once it was set up

The switch itself was fine but my first Direct Debit was set higher than I expected. They reduced it when I asked and explained why, but I would have liked the reasoning up front.

Mark D., Bristol · verified customer

Reply from Brightwell: Sorry Mark, you are right. We now show how the Direct Debit is worked out on the confirmation screen. Tom, Billing

Fixed before the January cap

Wanted certainty before winter with two kids at home. Clear quote, clear tariff information, no hard sell. They even told me Flexible would be cheaper right now if the cap doesn’t move, which I appreciated.

Farah A., Reading · verified customer

Heat pump plus EV, finally a tariff that fits

We run the hot water cylinder and the car on the night rate. The help article on heat pump schedules was genuinely useful. Bills down noticeably compared with a flat rate.

Jon W., Stroud · verified customer

Straightforward

No complaints. Switch was easy, emails are clear, prices are at the cap like everyone else on a variable tariff. Four stars because the website could explain the regional prices more simply.

Claire B., Bridgwater · verified customer

Landlord with four flats, one login

I let four flats and used to juggle four accounts with two suppliers. Brightwell moved all of them over and I see every flat in one place, with readings at each tenancy change. Massive time saver.

Tomasz N., Bristol · verified customer

Kind when I needed it

I had a difficult month after a job change and called to ask about my payments. They spread my balance over six months without any fuss and added me to the extra support register.

Laura S., Weston-super-Mare · verified customer

Smart meter appointment moved twice

The engineer appointment was rescheduled twice. When it did happen the engineer was excellent, but the booking side needs work.

Ian F., Taunton · verified customer

Reply from Brightwell: Ian, that’s not good enough and we’re sorry. We’ve added a second installer team for Somerset. Hannah, CEO