Moving home
Moving out
Tell us at least two days before you move (in your account or by phone). Take meter readings on the day, or we’ll use your smart meter’s reading. We’ll send a final bill within six weeks. There are no exit fees when you move home, on any tariff.
Taking us with you
Give us your new address and we’ll quote for it. If your new home is already supplied by someone else, we’ll switch it to us after you move in.
Moving into a new home
Whoever supplied the previous occupant will supply you on a “deemed” contract until you choose a tariff. Take readings on the day you get the keys and photograph them. You can switch to us straight away; there are no exit fees on deemed contracts.
Planning changes to your new home?
If you’re fitting solar panels, a battery, a heat pump or an EV charger, tell us your install date when you join. We’ll make sure your smart meter can record export, and that you’re on the right tariff from day one.