Smart meters
A smart meter sends your readings to us automatically, so every bill is accurate and you never have to read a meter again.
Already have one?
Most SMETS2 meters, and SMETS1 meters that have been moved onto the national smart network, keep working when you switch to us. You choose how often it reports: monthly, daily or every half hour. EV Nights and Sunshare Export need half-hourly readings.
Getting one fitted
Installation is free. Our own engineers cover Bristol, Bath, Somerset, Gloucestershire, Wiltshire and South Wales; elsewhere we use our installation partner. A visit takes about two hours for both meters, and your power and gas are off for around 30 minutes each.
- You’ll get an in-home display showing what you’re using in pounds and pence.
- Your account shows half-hourly usage the next day.
- If you have solar panels, the same meter measures what you export.
When a smart meter can’t be fitted
A few homes have poor signal or meters in places our engineers can’t safely reach. We’ll tell you at the survey, and you can still join Fixed 12 or Flexible and send monthly readings.