Home › Customer reviews
Customer reviews
4.7 ★★★★★
1,186 reviews from verified customers
| 5 stars | 79% |
| 4 stars | 14% |
| 3 stars | 4% |
| 2 stars | 1% |
| 1 star | 2% |
We invite every customer to review us twice: after their switch completes and after their third bill. We publish every review we receive, whatever the rating, and we reply to every review of three stars or fewer. Reviews are collected on our own system and checked against customer accounts.
Cheap overnight charging and a battery that pays
We charge the home battery overnight and run the house from it in the evening peak. Combined with Sunshare Export it works brilliantly.
Nisha P., Cheltenham · verified customer
Better than the big names
Fifteen years with one of the big suppliers and I never once spoke to someone who understood my bill. Brightwell explained the standing charge, my Economy 7 meter and how to get a smart meter in one call.
Owen G., Newport · verified customer
Moving home was painless
Moved from Bedminster to Horfield. Told Brightwell two weeks before, gave readings on the day and the account just moved with me. No exit fee, no new contract.
Becky L., Bristol · verified customer
Solid, slightly pricier fix
The fixed price was a little higher than the cheapest fix I found, but I like that the electricity is properly renewable and the service is local. Happy so far.
Daniel H., Yeovil · verified customer
Great outside the South West too
Didn’t realise they supplied Scotland. Joined after a friend in Bristol recommended them. All good, readings go through the smart meter, bills clear.
Kirsty J., Edinburgh · verified customer
Final bill from old supplier was wrong
My old supplier used an estimated reading and Brightwell used a different one. Took three weeks to sort. Not impressed.
Peter O., Plymouth · verified customer
Reply from Brightwell: Peter, we raised a disputed reading with your previous supplier and it’s now agreed at your actual reading. We’ve credited £30 for the hassle. Priya, Customer team
Helped us before our solar went in
They talked us through what to sort before installation day: export registration, MCS certificate, which tariff to pick once the battery was in. Felt like having an expert friend.
Ruth C., Cambridge · verified customer
Transparent
They publish where the electricity comes from and how prices are built. Easy decision for us.
Sam E., Bristol · verified customer
Good value, quick replies
Emails answered within a day every time. Would like a dual-rate option for my storage heaters, which they say is coming.
Aled V., Swansea · verified customer
Switched from a big supplier’s EV tariff
The night rate is slightly higher than my old EV tariff but the day rate and the service more than make up for it. No regrets.
Joanna Z., Oxford · verified customer
Easy, human, local
From quote to switch in a week. The welcome call was short and useful, not a sales pitch.
Chris M., Salisbury · verified customer
Good start
Only been with them a few months. So far so good: correct bills, smart meter working, friendly people.
Hannah W., Bristol · verified customer
Page 1 · Page 2